{"id":64,"date":"2024-01-19T17:50:49","date_gmt":"2024-01-19T17:50:49","guid":{"rendered":"https:\/\/crazybasket.ro\/?page_id=64"},"modified":"2024-02-08T00:00:31","modified_gmt":"2024-02-07T22:00:31","slug":"rambursare-returnare","status":"publish","type":"page","link":"https:\/\/crazybasket.ro\/en\/rambursare-returnare\/","title":{"rendered":"Rambursare \u0219i Returnare"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.24.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n

Rambursare & Returnare<\/h1>\n

Pentru a returna produse te rugam sa urmezi pasii de mai jos:<\/b><\/p>\n

    \n
  1. Te rug\u0103m s\u0103 cite\u0219ti termenii \u0219i condi\u021biile de mai jos referitoare la returnarea produselor.<\/li>\n
  2. Completeaz\u0103 formularul de retur de mai jos \u0219i a\u0219teapt\u0103 s\u0103 fii contactat de colegii no\u0219tri.<\/li>\n
  3. Dac\u0103 ai primit confirmarea c\u0103 \u00eendepline\u0219ti condi\u021biile de retur, te rug\u0103m s\u0103 trimi\u021bi produsele prin intermediul unei firme de curierat f\u0103r\u0103 ramburs la adresa indicat\u0103 de colegii no\u0219tri \u00een r\u0103spuns.<\/li>\n
  4. Noteaz\u0103 num\u0103rul cererii de retur pe scrisoarea de transport (AWB), apoi trimite-ne num\u0103rul de AWB \u0219i firma de curierat cu care ai trimis produsele la adresa retur@crazybasket.ro<\/a>. Coletele care nu au trecut num\u0103rul cererii de retur pe AWB, cele de care nu am fost \u00een\u0219tiin\u021ba\u021bi c\u0103 au fost trimise \u0219i cele cu ramburs nu vor fi receptionate!<\/li>\n
  5. Dup\u0103 ce produsele au ajuns la noi \u0219i au fost verificate, vei fi contactat \u00een privin\u021ba desf\u0103\u0219ur\u0103rii \u0219i finaliz\u0103rii acestei proceduri.<\/li>\n<\/ol>\n

    Termeni si conditii<\/b><\/p>\n

    Returul produselor se accepta conform termenilor si conditiilor mentionati mai jos si sunt in conformitate cu prevederile O.U.G. 34\/2014 privind drepturile consumatorilor in cadrul contractelor incheiate cu profesionistii, precum si pentru modificarea si completarea unor acte normative.<\/span><\/p>\n

    Produsele care fac obiectul comenzilor incheiate online, pot fi returnate, fara invocarea vreunui motiv intr-un termen de 14 zile de la data primirii acestora; inainte de expirarea perioadei de retragere, consumatorul are dreptul de a se retrage din prezentul contract, fara a fi nevoit sa justifice decizia de retragere si fara a suporta alte costuri decat cele prevazute la art.13 alin.(3) si art.14 din O.U.G Nr.34\/2014, in termen de 14 zile calendaristice incepand de la ziua in care intra in posesia fizica a produsului.<\/span><\/p>\n

    In cazul persoanelor juridice (acestea nu au calitate de consumator) ne rezervam dreptul de a accepta returul produselor si constituirea contravalorii acestora ca avans marfa pentru comenzi viitoare sau de a nu da curs solicitarii de retur.<\/span><\/p>\n

    Cheltuielile de returnare sunt suportate de consumator.<\/span><\/p>\n

    Costul transportului este in sarcina clientului, iar in caz de retur taxa de transport achitata la livrare nu se restituie. Avand in vedere prevederile legii 249\/2015 actualizata, pentru indeplinirea obiectivelor de la art. 14 produsele se returneaza doar in ambalajul original.<\/span><\/p>\n

    Produsul returnat trebuie sa fie in aceeasi stare in care a fost livrat;<\/span><\/p>\n

    Vanzatorul va rambursa contravaloarea produsului in maxim 14 (paisprezece) zile calendaristice de la data informarii CRAZY BASKET de catre Consumator asupra deciziei sale de retragere din contract si acceptarea returului. CRAZY BASKET va putea amana rambursarea contravalorii produsului pana la primirea produsului vandut sau pana la primirea unei dovezi conform careia acesta a fost expediat. Suma de bani aferenta produselor returnate se va restitui ulterior verificarii produselor dupa stabilirea de comun acord a modalitatii de restituire sau conform procedurilor legale.<\/span><\/p>\n

    \u00a0<\/span><\/p>\n

    Sunt exceptate de la dreptul de retragere prev\u0103zut la art. 9-15 din OUG 34\/2014 \u00een ceea ce prive\u015fte contractele la distan\u0163\u0103 \u015fi contractele \u00een afara spa\u0163iilor comerciale urm\u0103toarele:<\/span><\/p>\n

      \n
    1. furnizarea de produse confec\u0163ionate dup\u0103 specifica\u0163iile prezentate de consumator sau personalizate \u00een mod clar;<\/span><\/li>\n
    2. furnizarea de produse care sunt susceptibile a se deteriora sau a expira rapid;<\/span><\/li>\n
    3. furnizarea de produse sigilate care nu pot fi returnate din motive de protec\u0163ie a s\u0103n\u0103t\u0103\u0163ii sau din motive de igien\u0103 \u015fi care au fost desigilate de consumator;<\/span><\/li>\n
    4. furnizarea de produse care sunt, dup\u0103 livrare, potrivit naturii acestora, inseparabil amestecate cu alte elemente;<\/span><\/li>\n<\/ol>\n

      \u00a0<\/span><\/p>\n

      Dac\u0103 au fost achizi\u021bionate mai multe produse din acela\u0219i model, se accept\u0103 retur doar dac\u0103 unul singur a fost desigilat sau dezambalat.<\/span><\/p>\n

      \u00cen cazul mai multor produse achizi\u021bionate printr-un credit, nu se va putea face returul unui singur produs, ci doar un retur integral, al tuturor produselor.<\/span><\/p>\n

      \u00cen cazul \u00een care se returneaz\u0103 un produs dintr-un pachet promo\u021bional se va returna diferen\u021ba dintre pre\u021bul de baz\u0103 \u0219i cel promo\u021bional al produsului returnat.<\/span><\/p>\n

      Daca produsele de returnat au fost insotite de eventuale bonusuri, trebuie returnate si acestea.<\/span><\/p>\n

      De asemenea, ne rezervam dreptul de a refuza acceptarea returului in situatia unor abuzuri (returnari repetate).<\/span><\/p>\n

      Suma aferenta returului se ramburseaza intr-un cont bancar valid (in lei) deschis pe numele titularului de factura.<\/span><\/p>\n

      Te rugam sa verifici integritatea fizica a coletelor in momentul in care le primesti de la Courier Cargus in prezenta curierului si sa ceri intocmirea unui proces verbal de constatare a daunelor daca produsele prezinta urme de deteriorare. Orice reclamatie ulterioara nu va fi luata in considerare.<\/span><\/p>\n

      \u00a0<\/span><\/p>\n

      Diminuarea valorii Produselor returnate<\/span><\/strong><\/p>\n

      \u00a0<\/span><\/p>\n

      Consumatorul este responsabil doar in ceea ce priveste diminuarea valorii produselor rezultata din manipularea acestora, diferit de ceea ce este necesar pentru determinarea naturii, caracteristicilor si functionarii acestora, conform art. 14, alin. 3 din OUG 34\/2014.<\/span><\/p>\n

      \u00cen cazul in care Clientul \u00ee\u0219i exercit\u0103 dreptul de retragere dup\u0103 ce a utilizat Produselor \u00eentr-o m\u0103sur\u0103 care dep\u0103\u0219e\u0219te limita necesar\u0103 stabilirii naturii, caracteristicilor \u0219i modului de func\u021bionare a acestora, Clientul\u00a0 este responsabil pentru eventuala diminuare a valorii Produselor.<\/span><\/p>\n

      Orice diminuare a valorii Produselor rezultat\u0103 din manipularea acestora altele dec\u00e2t cele necesare pentru determinarea naturii, calit\u0103\u021bilor \u0219i func\u021bion\u0103rii Produselor este in responsabilitatea Clientului. Pentru claritate, \u00een cazurile in care produsele returnate prezinta deteriorari sau sunt incomplete, prezinta urme de uzura, zgarieturi, lovituri, socuri electrice, accesorii lipsa, certificate de garantie lipsa, CRAZy BASKET \u00eesi rezerv\u0103 dreptul de a opri o suma din valoarea produsului (valoare cu TVA), suma ce va fi comunicata dupa evaluarea prejudiciilor aduse conform tabelului de mai jos.<\/span><\/p>\n\n\n\n\n\n\n\n\n
      Ambalaj deteriorat<\/span><\/td>\n5-10% din pretul produsului<\/span><\/td>\n<\/tr>\n
      Ambalaj lipsa<\/span><\/td>\n10-15% din pretul produsului<\/span><\/td>\n<\/tr>\n
      Accesorii lipsa<\/span><\/td>\n100% din pretul accesoriilor<\/span><\/td>\n<\/tr>\n
      Zgarieturi fine<\/span><\/td>\n5% din pretul produsului<\/span><\/td>\n<\/tr>\n
      Zgarieturi accentuate<\/span><\/td>\n10-15% din pretul produsului<\/span><\/td>\n<\/tr>\n
      Manopera cosmetizare<\/span><\/td>\n1 ron\/min<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

       <\/p>\n

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      Rambursare & Returnare Pentru a returna produse te rugam sa urmezi pasii de mai jos: Te rug\u0103m s\u0103 cite\u0219ti termenii \u0219i condi\u021biile de mai jos referitoare la returnarea produselor. Completeaz\u0103 formularul de retur de mai jos \u0219i a\u0219teapt\u0103 s\u0103 fii contactat de colegii no\u0219tri. Dac\u0103 ai primit confirmarea c\u0103 \u00eendepline\u0219ti condi\u021biile de retur, te rug\u0103m […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n

      This is a sample page.<\/b><\/p>\r\n\r\n\r\n\r\n

      Overview<\/h3>\r\n\r\n\r\n\r\n

      Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n\r\n\r\n\r\n

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n\r\n\r\n\r\n

      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n\r\n\r\n\r\n

      Additional non-returnable items:<\/p>\r\n\r\n\r\n\r\n

        \r\n
      • Gift cards<\/li>\r\n
      • Downloadable software products<\/li>\r\n
      • Some health and personal care items<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

        To complete your return, we require a receipt or proof of purchase.<\/p>\r\n\r\n\r\n\r\n

        Please do not send your purchase back to the manufacturer.<\/p>\r\n\r\n\r\n\r\n

        There are certain situations where only partial refunds are granted:<\/p>\r\n\r\n\r\n\r\n

          \r\n
        • Book with obvious signs of use<\/li>\r\n
        • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n
        • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n
        • Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

          Refunds<\/h2>\r\n\r\n\r\n\r\n

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n\r\n\r\n\r\n

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n\r\n\r\n\r\nLate or missing refunds<\/b>\r\n\r\n\r\n\r\n

          If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n\r\n\r\n\r\n

          Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n\r\n\r\n\r\n

          Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n\r\n\r\n\r\n

          If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n\r\n\r\n\r\nSale items<\/b>\r\n\r\n\r\n\r\n

          Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n\r\n\r\n\r\n

          Exchanges<\/h2>\r\n\r\n\r\n\r\n

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

          Gifts<\/h2>\r\n\r\n\r\n\r\n

          If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n\r\n\r\n\r\n

          If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n\r\n\r\n\r\n

          Shipping returns<\/h2>\r\n\r\n\r\n\r\n

          To return your product, you should mail your product to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n\r\n\r\n\r\n

          Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n\r\n\r\n\r\n

          If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n\r\n\r\n\r\n

          Need help?<\/h2>\r\n\r\n\r\n\r\n

          Contact us at {email} for questions related to refunds and returns.<\/p>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":0,"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"wp:attachment":[{"href":"https:\/\/crazybasket.ro\/en\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}